What IT services should my business outsource?

Outsourcing some of the key functions of your IT department can provide autonomy and predictability within your business. Many organizations are faced with the problem of having to ramp up on technology staff to meet business objectives.

According to various computing principles such as Brook’s Law, a common misconception in the IT world is that when you hire more people, projects will get completed on a faster timeline.

Unfortunately, this isn’t always true. For one, how do you know that employee will be a good fit? Do you have the resources to train up this new employee? How do you know that this new employee has all of the expertise that he or she claims that they have?

Streamline Corporate Objectives

That’s why outsourcing your IT services can streamline many of your organization’s core objectives. Most managed IT service providers are battle tested and they are accustomed to dealing with similar business objectives such as managing a disaster recovery plan, implementing VoIP services and dealing with patch management for all of your workstations and servers.

This provides your business with a leg up on the competition. When you need to on-board technology talent in-house, you’ll be able to narrow the scope of responsibilities for anyone on your existing IT staff therefore ensuring that your are getting maximum value out of your IT department’s skill sets.

This leads us to an important question: Which IT services should your business outsource? Let’s take a closer look:

Information Security Services

Today’s modern business environment heavily relies on compliance driven measures. Both information and operational security continue to be the key drivers in these measures. If your business stores payment card information or health records, you could be subject to federal scrutiny if a data leak were to occur.

Keeping this data safe is often a double edged sword. Not only do businesses need to invest heavily in compliance driven applications, they must invest significantly in enforcing these compliance measures across the board. IT employees can find themselves spending much of their time filling out paperwork certifying that they carrying out their standard operating procedures. When IT employees are doing paperwork, can you trust that they are performing the following tasks?

  • Monitoring the Antivirus Console Against the Latest Threats
  • Checking the Logs Against Signs of Intrusion
  • Securing Your Firewall & Switches Against Emerging Threats
  • Performing Updates for Desktops and Servers

These tasks alone would require you to hire an army of IT employees. Outside of that, there is a capital investment you’d need to make in terms of researching which products work best for your company as well the training needed for employees to best utilize these products. Outsourcing your information security tasks to a qualified vendor ensures that you are keeping sensitive data safe in accordance with all of the regulations set forward by your clients and federal law.

Backups & Disaster Recovery

What would you do if your “IT Person” went on vacation and your onsite data center went up in flames? Would you be able to recover? When your IT person is on vacation, how do you know that your backup infrastructure is working properly?

When you outsource your backup and disaster recovery infrastructure, your business can rest comfortably at night knowing that your backup infrastructure is being closely monitored while your disaster recovery plan is being tested regularly.

How do you outsource IT functions such as this? It’s quite simple. You could hire a managed service provider in your area and they will establish remote access to your backup infrastructure. You can ensure that all of your backups are encrypted and password protected, therefore, whenever you need to test your backup infrastructure, you can have a designated employee be on hand to input the password so that you can make sure that no personal data is being accessed by your outsourced backup & disaster recovery provider.

Backup application publishers like Veeam make it seem like your business can easily take backup images and replicate them to backup data centers all throughout your network. While this is true, this typically isn’t a “Flip of the switch” solution. Your business must approach its backup infrastructure with a strategy in mind. Doing so will allow your business to take a holistic approach to disaster recovery and using a MSP to outsource IT functions such as this, you’ll gain valuable the insights from experts that perform these tasks for enterprises of all sizes.

Data Center Infrastructure Consulting Services

Is your business is looking at upgrading its data center infrastructure? Perhaps you’ve been thinking about moving or extending your data center into the cloud. How can you determine what type of data center infrastructure will help your business achieve its goals in an economical fashion?

Hiring a Virtual CIO can help your key stakeholders make these critical decisions all while staying within your businesses predefined budget. When you outsource IT consulting on projects like this, your business can feel confident about having an advocate on your side of the table that helps demystify much of the sales fluff thrown at you by technology vendors.

A Virtual CIO can help your business understand the intricacies related to the costs of procuring cloud services, onsite data center infrastructure as well provide your business with a road map for what is needed in the years to come.

Each business has different objectives, therefore a one-size fits all approach doesn’t work for most enterprises. A Virtual CIO can examine your existing technology stack and make recommendations for upgrades and enhancements without requiring your business to go out and recruit full-time IT talent to fill this role for this specific project.

Using a MSP to Achieve IT Goals

Managed service providers are able to give businesses peace of mind by allowing them to outsource critical IT tasks on a one-by-one basis. This allows your business to expand rapidly in terms of bringing on new resources without having to use a recruiter. It also allows you to avoid making a large upfront capital investment.

You’ll also gain peace of mind knowing that other businesses in your community use this managed service provider, so in a way, it’s like Yelp. If the managed service provider isn’t living up to their obligations, a search engine query on the MSPs name will likely tell you everything you need to know.

Consequently, if the MSP you are considering goes above and beyond, you’ll likely find that others in your community are ranting and raving about the level of service they are receiving from that specific provider. This can help you feel at ease when selecting an MSP to help carry out your organization’s technology objectives.