Small businesses need a way for their customers and clients to get ahold of them. Traditional phone lines can be expensive and limiting. For many small businesses, VoIP may be a better option when compared to traditional business lines. Unfortunately though, VoIP is not something that every small business is familiar with, and as such, they may not realize all of the ways that VoIP may benefit them. Getting answers to some of the questions you have may help you to see the value in a VoIP system for your small business.
What is VoIP?
Voice over Internet Protocol takes an analogue voice signal and converts it into a digital signal. These voice communications and other types of multimedia sessions, such as video calls, then travel through your high speed internet system, where they can ultimately then be delivered to a phone, cell phone, tablet or even computer. Ultimately, this allows you to make and receive phone calls using your Internet service, rather than having a traditional wired phone line.
Is VoIP the Same As VoWiFi?
Another question that you may have is whether VoIP is the same as voice over Wi-Fi, or VoWiFi.
VoIP and VoWiFi are two different things:
VoIP utilizes your high speed internet service to transfer the digital signals that occur when phone conversations or multimedia sessions take place.
VoWiFi uses Wi-Fi services to help with a call or multimedia sessions, sessions that are typically completed on a cell phone or tablet. FaceTime and Skype are two popular examples of VoWiFi services in their early and simplest stages.
How Can Small Businesses Benefit From VoIP Systems?
There are a number of benefits associated with VoIP systems. Asking “What is VoIP” and “What are the benefits of VoIP” can help you understand how VoIP systems can impact your small business. Some of the benefits associated with VoIP include:
Employees Not Needing To Be In an Office
One of the biggest benefits associated with VoIP systems is that employees can access their incoming phone calls when they are out of the office. They can use a company cell phone, tablet, or computer to access phone calls and messages if your company uses a cloud-based VoIP system. This allows employees to work remotely, access calls when they are on business trips, or have the ability to field incoming calls if they are in meetings at other locations. They are not tied to a phone on their desk in an office.
Cost Savings For Your Business
Another notable benefit associated with VoIP systems is that VoIP systems tend to be cheaper than traditional business phone services. You do not need phones for desks and you do not need business lines. A VoIP system also makes it easy to add extensions as your business grows, something that costs more money with traditional phone services.
A Wide Array of Features
Lastly, VoIP gives you access to a wide array of features, including call waiting, three-way calling, video conferencing, call recording services, call barging, call whispering, call blocking, caller ID, and call monitoring services. These features can help increase the level of service that your business can provide to your customers or clients.
What Should a Small Business Consider When Looking for a VoIP System?
If your small business is looking for a VoIP system, there are a few important factors that you need to consider. First, you need to consider the price of the VoIP system, and how it compares in terms of price and features to other VoiP systems.
You also need to consider the features that are included with the system and if those features meet your company’s needs. It is also extremely important to ensure that the VoIP system you are using is secure and has privacy features.
Lastly, check the reputation of the VoIP provider you are thinking of doing business with. Read online reviews and find out what people have to say about doing business with that company. Find a company that is reliable and dependable.
How Fastech Can Help Your Business With a VoIP System
Fastech Solutions is an IT Management company that offers more services than just IT. Some of the additional services we offer include:
- Managed IT Services
- IT Support
- Network Support
- Cloud Solutions
- Business Phone Systems
- Low Voltage Cabling
- Website Services (web design, web maintenance, and SEO)
- Security Cameras
- Access Control
If you are looking for a business phone system that makes the most sense for your small businesses, Fastech Solutions can help. Reach out to us today to discuss your business phone needs and let us help determine if a VoIP is ideal for your business.