Dedicated IT Support For Healthcare 

Doctors, Dentists, Hospitals, Labs, and many other healthcare services depend on faster, reliable technology.

Whether you’re embracing technology or trying to keep up with regulations and compliance, splitting your attention between your medical career responsibilities and cutting edge IT topics is an exhausting juggling act.

Fastech is a reliable, 24/7 managed IT services partner that can bring your healthcare tech up to speed while working through security issues that previous installers and contractors may have missed.

Let’s Talk About Your Healthcare IT Needs

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Security, Data Protection, and HIPAA Compliance

patient medical records

IT support for medical practice and healthcare systems takes more than running an anti-virus. With patient data on the line and new regulations pushing healthcare tech forward, you need a tech partner that moves safely and securely.

Fastech’s team can survey and modernize your practice’s information security. HIPAA compliance is both a demand and a set of guidelines, and those guidelines make it easier to check off specific tech areas that need modernization.

Does your practice have a great new Wi-Fi system that works well, but could be hacked by any neighborhood kid with enough curiosity? Have some employees been downloading movies on duty or hogging too much bandwidth?

24/7 Help Desk Support For Your Medical Office

Crashing, slow desktops or freezing smartphones shouldn’t get between your team and helping patients. Doctors shouldn’t have to worry about their systems locking up while entering observations, and nurses shouldn’t have to struggle just to send information to their team.

Technology always has a few problems to iron out, either through testing or getting used to how a certain computer manufacturer does things. Whether you’re switching to a new vendor because of performance problems or testing a new All-in-One for the practice, you need a tech team on your side every day and every hour.

Fastech Solutions provides on-demand support for medical practices and healthcare professionals. From break/fix trouble tickets to guiding professionals through a new system, Fastech experts are there to make sure every problem has a dedicated solution.

As your professionals work bedside, in labs, and in conference rooms, Fastech can provide efficient support with easy contact information and a service agreement that makes sense.

it help desk for healthcare

Business Continuity and Disaster Recovery For Healthcare Services

Computer viruses, hackers infiltrating the network and stealing information, ransomware, and natural disasters can all bring your healthcare computers and networks to a grinding halt.

Planning for each event is covered by HIPAA requirements, but going the extra mile can help you in unexpected ways.

Ransomware is the biggest topic in tech security because of how expensive and brazen the attacks can be. Ransomware works by encrypting or scrambling files, and hackers hold your data ransom by selling a key that unlocks everything.

The sad part is that while the ransom technique is fairly new, the infections are happening in the same old ways. Opening email attachments, clicking questionable links, or visiting unauthorized websites are some of the biggest causes of infection.

What can you do about it? A consultation meeting with Fastech can help you identify multiple problem areas with multiple, modular solutions.

Although HIPAA requirements require fixes on a timeline, there are some issues that can be put on lower priority. The worst issues can be fixed by starting from scratch, with the most difficult task being paper-to-digital conversion.

Medical Practice Backups and Off-Site Support

One thing that ransomware and hurricanes have in common is that backups can protect your data from both.

A backup in a completely different geographical location will protect your data unless you send corrupted data–or if super-storms start ravaging the whole world at the same time. You may have bigger problems if the latter happens.

Modern backup procedures are about more than copying and pasting data. Information needs to be sent to a specific storage site–a drive in another location, a cloud storage site, or a secondary system at a partner hospital–that can be accessed at any time.

Since ransomware works by encrypting or scrambling files, you can get around the problem by erasing your main systems and loading your backups. As long as you have a regular backup schedule, you should only lose a few minutes, hours, or a day of data rather than all of your practice’s information.

Of course, it’s possible to save a ransomware virus onto backups. In the event that a new virus that can’t be detected by even cutting-edge experts attacks you, you can still protect yourself by having data on different timetables.

Multiple backup drives for each day, separate backup drives for daily versus weekly versus monthly, and other divided backups will help you have older backup options that haven’t been infected yet.

In the event of a natural disaster that destroys or partially damages your data, an off-site or online backup can be loaded once you rebuild. You can even send the data to a new location or a temporary office.

Many cutting-edge businesses and self-employed experts work entirely from cloud services and/or storage. While anything is capable of being corrupted, remote backups can help you develop new ways of being